Shipping Policy

1. How is it shipped?

The vibrator is shipped in a very discreet package that won’t giveaway anything that’s inside, in case you have someone else picking it up.

2. Shipping Country and Fee

We offer FREE SHIPPING over $39.99 for all orders to the United States (excluding residents of Alaska, Hawaii, overseas military installations, Puerto Rico, and other U.S. Territories). For orders under US$39.99, we charge a shipping fee of $9.99.

Couriers available: UPS/USPS/DHL/EMS

3. Order Processing Time

For your order, handling time is 1-3 business days from Monday to Friday. Please note we do not ship on weekends or holidays.

4. Order Tracking

Once you've placed your order, our products typically ship from our warehouse within 1-3 business days. Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you.

5. Delivery Time

7-15 working days.

6. COVID-19’s Impact on Shipping

Due to the ongoing COVID-19 pandemic, shipping times may be delayed due to changes in shipping regulations. Rest assured, your package will be shipped and YYHORSE will work with you to monitor its progress.

If you have any questions for that, please feel free to get in touch with our customer service yyhorse@yeah.net.

Returns Policy

Return conditions

You have the right to cancel the purchase and return the purchased product within 14 working days after receiving the product in the form of store credit or to the original form of payment. 

We cannot accept returns or exchanges on items that have been opened. This is for the health, safety, and peace of mind of our customers.
Defective pleasure objects may only be returned under warranty.
Shipping charges will only be refunded when it's our error that caused the return, such as technical failures found during use.

Items that do not have an intact manufacturer seal will be considered as used, even if you have not used the item. These items will be treated as bio-hazard and will be disposed of accordingly. Our return policy is deliberately rigid. We have a strict return policy in place for the safety and peace of mind of all our customers and employees. Please note that every item we sell is brand new.

If you purchased your product from another website, retailer or store, only defective items may be returned under warranty with valid proof of purchase. We will not accept returns on item(s) purchased from another vendor.

How to return

Pre-authorization is required for all returns and exchanges.
Please contact us by live chat or yyhorse@yeah.net. Be prepared to provide your order number and a brief description of the reason for the return.
About the returning address, we will inform you after you apply for a request for returning through an email. We will process your request within 1-2 business days.
We recommend using a trackable shipping service or purchasing shipping insurance.

Refunds

Please allow 14 days for your return to be processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 business days. 
Unless the product has quality problems, return and exchange shipping costs are at your own expense.  We will refund the product amount of the order (excluding the shipping fee). 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at yyhorse@yeah.net.

We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.